CANCELLATION POLICY

At Style Aura, we aim to process and dispatch orders as quickly as possible. Because orders may be processed shortly after payment confirmation, customers are requested to submit cancellation requests as early as possible.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

Cancellation requests should be submitted as soon as possible after placing the order.

Once an order has been dispatched, cancellation may not be possible.

2. How to Request Cancellation

To request cancellation, customers should contact Style Aura using the details provided below and include:

• Order number;

• Customer name;

• Registered mobile number or email address; and

• Reason for cancellation, if applicable.

Cancellation requests may be submitted through our customer support contact details.

3. Cancellation After Order Processing

An order may be processed shortly after payment confirmation.

If the order has already been packed, processed, or handed over to the courier, Style Aura may not be able to cancel the order.

In such cases, the customer may be required to receive the shipment, and any applicable return or refund will be handled in accordance with our Return & Refund Policy.

4. Refund for Approved Cancellation

If a cancellation request is approved before dispatch and payment has already been received, the eligible refund will generally be processed through the original payment method or applicable payment gateway.

The time taken for the refund to reflect in the customer's bank account, card, or payment account may depend on the payment gateway, bank, or payment provider.

5. Cancellation Due to Product Unavailability

Style Aura may cancel an order if a product becomes unavailable due to inventory issues, stock discrepancies, technical errors, or other circumstances beyond our reasonable control.

If payment has already been received for an order cancelled by Style Aura, the eligible amount will be refunded through the applicable payment method or payment gateway.

6. Cancellation Due to Pricing or Technical Errors

In the event of an obvious pricing, product information, system, or technical error, Style Aura reserves the right to cancel the affected order.

If payment has already been received, the eligible amount will be refunded through the applicable payment method.

7. Fraudulent or Suspicious Transactions

Style Aura reserves the right to cancel or place on hold any order where a transaction is reasonably suspected to be fraudulent, unauthorised, suspicious, or in violation of applicable laws or our website policies.

Where applicable, any eligible refund will be processed through the relevant payment method or payment gateway.

8. Customer Unavailability or Incorrect Address

An order will not automatically qualify for cancellation or refund because the customer is unavailable to receive the shipment or has provided an incorrect or incomplete delivery address.

Customers are responsible for providing accurate delivery and contact information.

Any additional delivery attempts, return-to-origin charges, or other costs may apply depending on the circumstances and courier policies.

9. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If a customer refuses delivery or otherwise prevents successful delivery after dispatch, Style Aura may handle the matter in accordance with its applicable shipping and Return & Refund Policies.

10. Contact Us

For cancellation-related requests or questions, please contact:

Style Aura
Phone: 9599129485
Email: care@style-aura.co
Address: 10/179, Geeta Colony, Delhi – 110031, India

Please mention your order number when contacting us regarding a cancellation.