RETURN & REFUND POLICY

At Style Aura, we carefully inspect products before dispatch. Because our products are artificial/fashion jewellery, we follow a no-general-return and no-exchange policy.

1. General Return Policy

We do not accept returns or exchanges for reasons including:

• Change of mind;

• Personal preference;

• Product not matching personal expectations;

• Incorrect selection by the customer;

• Change in occasion or requirement;

• Product no longer being required; or

• Minor differences in colour or appearance caused by screen settings or lighting.

All purchases should therefore be made after carefully reviewing the product description, photographs, and available specifications.

2. Damaged or Wrong Product

If you receive:

• A damaged product; or

• A product different from the product you ordered,

please contact Style Aura as soon as possible after delivery.

To enable us to investigate the issue, you may be required to provide:

• Your order number;

• Photographs of the product;

• Photographs of the packaging;

• A clear video showing the package/product, where requested; and

• A description of the issue.

3. Reporting a Damaged or Wrong Item

Customers should report a damaged or incorrect product promptly after delivery.

Claims submitted after an unreasonable delay may be difficult to verify and may be rejected where the condition of the product cannot reasonably be established.

4. Verification

All damage/wrong-item claims are subject to verification by Style Aura.

We may request photographs, videos, packaging details, or other information necessary to determine whether the issue occurred before or during delivery.

Submission of a claim does not automatically guarantee approval.

5. Approved Claims

If Style Aura determines that the customer received a damaged or incorrect product, we may, at our discretion and subject to applicable law:

• Provide a replacement; or

• Provide an appropriate refund where replacement is not reasonably possible.

The resolution will depend on product availability and the nature of the issue.

6. Refunds

Where a refund is approved, the refund will generally be processed through the original payment method or the applicable payment gateway.

The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, or card/payment provider.

7. Products That Are Not Eligible

Claims may be rejected where the product has been:

• Used or worn;

• Damaged after delivery;

• Altered or modified;

• Improperly handled;

• Exposed to water, chemicals, perfumes, or other substances contrary to reasonable care instructions; or

• Returned without prior approval or contrary to the instructions provided by Style Aura.

8. Cancellation

Because orders may be processed shortly after payment confirmation, cancellation requests should be made as soon as possible.

Once an order has been dispatched, cancellation may not be possible.

9. Contact

For return/refund-related queries, please contact:

Style Aura
Phone: 9599129485
Email: care@style-aura.co
Address: 10/179, Geeta Colony, Delhi – 110031, India